Privacy Policy - Online

MERUMAYA® Limited ("we", "us", or "our") value your support of our business and your concerns about privacy. When you provide us with information through this website, ("this Site"), it is important for you to understand what information we collect about you during your visit, how we use it and your choices. Your visit to this Site is subject to this Privacy Policy and our Terms and Conditions. Please note that this Privacy Policy governs only information provided to MERUMAYA® Online. It does not govern any other information or communications that may reference MERUMAYA® e.g. communications from sales people in bricks and mortar retail stores that stock our products.

Information you may provide that we collect and how we use it

We may collect personal information when you provide it on our website, our social media platforms, mobile Apps, events or stores. We do not receive any personal information that you supply to retailers that sell our products and they have their own Privacy Policy. When you visit our website, our social media platforms, or our social networking or mobile Apps, we may also collect certain information about your device or usage, by automated means or by using technologies such as cookies, web server logs and web beacons.

When you participate in an offer, competition, promotion, product testing, comments or make a purchase on our site you may provide the following:

  • Contact information (such as name, postal address, email address, and mobile or other phone number)
  • Age, date of birth and Gender
  • Username and password
  • Payment information (such as your payment card number, expiration date, delivery address, and billing address)
  • Skin Type information
  • Contact information for friends or other people you refer
  • Content you provide e.g. photographs and comments
  • Information provided to us by social networks or mobile applications when you visit our social media platforms or use one of our social networking or mobile Apps. E.g. your name, profile picture, likes, location, friend list

We may use the information to contact you for;

  • To offer you promotions, communications, services.
  • Process your payment card transactions, confirm shipping details and if necessary to advise, follow up or respond to your inquiries.
  • Create and manage your online account
  • Communicate with you when you participate in, events, competitions, surveys and offers
  • Improve our business and service to you. This may include creating or reformulating new products, improving our communications, data analytics, accounting, auditing and other internal functions

Sensitive information is not generally sought through the MERUMAYA® Site. Sensitive information includes data relating to: race or ethnic origin; political opinions; religious or other similar beliefs; physical or mental health. If you do provide sensitive information, by providing that information you explicitly consent to us using it in accordance with this Privacy Policy.

If you would prefer that we not collect any personally identifiable information from you, please do not provide us with any such information. Please note that if you do not wish to provide any personal information, you will not be able to make purchases on this Site.

To protect your personal information, users registering at this Site must also enter a user name and password.
Comply with applicable legal requirements, relevant industry standards and our policies

Information We Collect by Automated Means

When you visit this site or our online advertisements or use one of our social networking or mobile Apps, we collect certain information about your usage or device by automated means or by using technologies such as cookies, web server logs and web beacons.  For example, if you use one of our mobile Apps, we may collect your unique device identifier (or other device identifier) and/or geo-location data in order to offer you certain features or functionalities within that mobile application.  We may also collect information about your usage and browsing habits using various web-based technologies.

Cookies are small text files that websites send to your computer or other Internet-connected device to uniquely identify your browser or to store information or settings in your browser.  Your browser may tell you how to be notified when you receive certain types of cookies and how to restrict or disable certain cookies.  Please note, however, that without cookies you may not be able to use all of the features of our website. 
In conjunction with obtaining information through cookies, our web servers may log details such as your operating system type, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone in which your device is located.  The web server logs also may record information such as the address of the web page that linked you to our site and the IP address of the device you use to connect to the Internet. 
To control which web servers collect this information, we may place tags on our web pages called “web beacons.”  These are computer instructions that link web pages to particular web servers and their cookies.

We may use third party web analytics services on this site, our social media platforms, or our social networking or mobile Apps, e.g. Google Analytics. The service providers that administer these services use technologies such as cookies, web server logs and web beacons to help us analyse how visitors use our website. The information collected, including IP address, is disclosed to these service providers, who use the information to evaluate use of our website. You may deactivate the ability of these analytics services to analyse your browsing activities on this site. You may also decline when a browser indicates that a cookie is being sent.

We also may contract with third-party advertising networks that collect IP addresses and other information through the use of cookies, web server logs and web beacons on our websites and emails; on third-party websites and emails; and on our advertising placed on third-party websites.  They use this information to provide advertisements about products and services tailored to your interests (including for companies not affiliated with us).  You may see these advertisements on other websites.  This process also helps us manage and track the effectiveness of our marketing efforts.

We use cookies to make our website easier for you to use by;

  • Remembering what is in your shopping basket
  • Store custom user preferences and personalisation data
  • Allow you to share pages with social networks like Facebook
  • Send information to other websites so that advertising is more relevant to you

How We Use the Information Collected by Automated Means

We may use the information collected through automated means on this site for market research, data analytics and system administration purposes, such as to determine whether you’ve visited us before or are new to the site, and for compliance with our legal obligations, policies and procedures, including compliance with relevant industry standards and the enforcement of our Terms & Conditions. 

We will not provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. We do not rent lists, sell or otherwise disclose personal information we collect about you, except as described here. We may share your personal information with service providers who perform services on our behalf based on our instructions.  We do not authorise them to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements.  Examples of these service providers include companies that process credit card payments, fulfil orders, and provide web hosting and marketing services.

We may be obliged to disclose information about you if we are required to do so by law or legal process, to law enforcement authorities or government officials, or when we believe disclosure is necessary to prevent physical harm, financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity.

We also reserve the right to transfer personal information we have about you in the event we sell or transfer all or a portion of our business or assets.  Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use personal information you have provided to us in a manner that is consistent with our Privacy Policy. 

Email Opt-Out - you can at any time tell us not to send you communications by email. Simply click on the unsubscribe link within the emails. 

If you are under thirteen years of age, you may browse our site. However, you may not provide personal information to us. This site is not directed to children under the age of thirteen and we do not knowingly collect personal information from children under the age of thirteen on the site. If we become aware that we have inadvertently received personal information from a visitor under the age of thirteen on the site, we will delete the information from our records.

Our website may provide links to other websites for your convenience and information.  These websites may operate independently from us.  Linked sites may have their own privacy notices or policies, which we strongly suggest you review if you visit any linked websites.  To the extent any linked websites you visit are not owned or controlled by us, we are not responsible for the sites’ content, any use of the sites, or the privacy practices of the sites.

We do not store your credit card details.

This Privacy Policy may be updated without prior notice to you to reflect changes in our personal information practices. 

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